Techroid solutions (the “company”, “we”, “us”, “Locus”, “LocusRide” or “locuscabs”) collects information about you from the source of mobile application, website or when you use our services.
INFORMATION PROVIDED TO US FROM YOU.
We collect information that you provide directly or indirectly to us when you create account (Registration), contact customer care, use our application, website, and other means of communication. These information may contain your name, contact no, email id, age, gender, address, pin number, profile photo, payment details and other details. For using our services we may need more information which are categories as follows:
Ø Personal information:- When you create account (“Registration”, “Sign up” or “create account”), then we may ask you to provide few personal information, like:
o Full name
o Contact number
o Email id
o Pin code
We do not knowingly contact or collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us so we can promptly remove the information.
Ø Location: - When you use our app or services, we need to know your location to provide better services and experience. In serving you, we may use or store your precise geographic location. We use the location information for the trip (“Ride”) used by our system and Driver using Locus mobile app. Your device location will be indicate through an icon when location services are operating. We collect the location information of your device when Locus app is running in background or foreground. We may also use your IP address to locate your device location.
Ø Contacts, call and SMS information: - We may access your contacts (“Address book”), SMS and call. If you permit the Locus app to access the contacts on your device, we may access and store contact information from your contact to provide social interactions through our Services and for other purposes described in this Statement. Our services provide calling facility between User and Locus driver, so we need to collect the data regarding the facility
Ø Transaction information: - We collect the transaction details related to our services to maintain the records and to provide better services to you in future. Details includes type of services, date and time, amount paid by you, offers availed by you, distance traveled, trip timing and other ancillary transaction related information.
Ø Device information: - When you or a visitor use our app or services from a mobile application or website, we may collect information about your system (“Mobile phones”, “tablets” or “Computer” or “any other electronic device”) without intimating you like preferred language, operating system with version, network information, manufacturer and model of your device, unique device identifier, serial number, browser used and location are few among other collected details.
Ø Logs and Usages: - Every time you visit our website or interact with our app or services, we collect logs (“Server log”), log may include IP address, date and time, duration, pages visited, Platform used and the third party page information before using our services, Some time we use “cookies” and we collect certain type of other information whenever you use our services.
INFORMATION COLLECTED BY THIRD PARTIES ABOUT YOU
Time to time we receive information about you from third parties and combine without informing you to serve you in better way.
USE OF INFORMATION
We may use the information collected from you directly or indirectly on our website or through mobile application. We didn’t sell or trade the personal information. We use your information for our company use only.
We use information for providing, maintaining and improving our services. We may share your information to give you a better services like providing communication between you and driver, referrals and to track or share your trip experiences.
Based on information provided by you on registration we will send email and SMS for the verification and for notifying you about our offers and other service related updates.
We may use the information collected from our applications, to provide and update you about the latest version of our apps and services depending on your device, for troubleshooting and in some cases used for marketing.
We can use the collected information for enhancement of our services, developing new features, testing of our applications, customer support, for safety, to perform internal operations like, prevent fraud, investigation and abuse of our services, bug fixing, and data analysis and for research purpose.
We provide some of your personal information to driver who accepted your trip request, like name, pickup location, and mobile number so that driver can able to contact you. This will help us to serve efficiently.
We will use your information to contact and inform you when our services are temporarily down or under maintenance, and transaction made by you.
We may use your information to send our electronic newsletters, or in some cases inland postal letters to intimate about special offers and promotional offers and to inform you regarding change in services or service policies. If you do not want to receive these mails and SMS, we advise you to disable your notification alert.
SHARING OF INFORMATION
We may share your information:
§ To drivers to provide you services as per your need. We provide name, contact number, rating of user, pickup location(s) and destination location(s) to drivers.
§ With your contacts when you want to share the trip details and fare with others.
§ With other parties or partners for promotions, or to provide services or offers on our behalf.
§ We can share your information to third parties for marketing, technical support, analysis, developing features on our behalf.
§ With government authorities, private parties and law enforcement officials to enforce and comply with laws and if we found you to not been consistent with company “User agreement, Terms and Conditions, Policies or in any other violation of rules and conditions”.
§ We may share your information, including your Protected Information and Usage details with our parent, and to a subsequent owner, co-owner or operator of the Services or applicable database.
SOCIAL MEDIA SHARING FEATRURES
We have integrated some social media network features to our services, which may collect your information like IP address, Name, Photos and other information to provide you better services. You can use these features to share your information or experience with your contacts, friends or to public. Please go through their privacy policies for more information regarding how they handle your information provided by you time to time.
We are not responsible for any incorrect information given by you. You are fully responsible for maintaining and updating the personal information provided to us. You can change, update or edit the personal information from our website or from our app.
If you didn’t want our services or want to cancel or delete account, for these case you can contact us on firstname.lastname@example.org. We will comply with individual requests regarding access, correction or deletion of the personal information it stores in accordance with applicable law.
If you want then you can opt out to receive promotional emails and SMS from us by following steps in setting section of my account on website or from mobile application. If you disable the promotional messages, still we send you emails and SMS related to non- promotional purpose, like about account, services requested by you or any business related.